Cyclone Guarantee


At Cyclone Tools, we believe in creating products that combine quality craftsmanship and high-grade materials to provide you with a long-lasting tool tested for endurance, task suitability, and longevity. In most cases, your Cyclone Tools product will be covered under a Lifetime Guarantee. This guarantee provides that your product will be free from defects in workmanship and materials for the lifetime of the purchase of the product. 

Product Guarantee

AMES Australasia Pty Ltd (AMES) guarantees that this product will be free from defects in workmanship and materials for the lifetime of the purchase of the product. If such a defect becomes evident during that period, AMES will, at its option, either replace the product or refer the customer back to their original place of purchase to discuss the replacement/refunds policy.

In the event of such a defect, the customer must return the product to the place of purchase, together with proof of purchase, for replacement or refund.

Any handling and transportation (and other expenses incurred in claiming under this guarantee) are not covered by this guarantee and will not be borne by AMES.

The obligation of AMES under this guarantee is limited to the circumstances set out above and is subject to: 

  • the product not having been altered, tampered with, or otherwise dealt with by any person in a manner other than as intended in respect of the relevant product. 
  • and the product not having been used or applied in a manner that is contrary to customary usage or application for the relevant product or contrary to stated instructions or specification of AMES.

Australian Consumer Law

In addition to other rights and remedies that may be available under law, our goods come with guarantees that cannot be excluded under Australian Consumer Law (for consumers in Australia) and the Consumer Guarantees Act (for consumers in NZ). If you are a consumer in Australia, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you are a consumer in New Zealand, we will comply with our obligations to you under the Consumer Guarantees Act.

Call: (Australia) 1300 241 732
Address: Ames Australasia Pty
Ltd, 1/660 Doncaster Road,
Doncaster, Victoria, Australia, 3108.

If you would like to talk to our team about the guarantee conditions of your product, please contact Cyclone Customer Experience at 1300 241 732 or